Warranties & Policies

LABOR WARRANTY

ICC Floors warrants to consumers purchasing installation services, in conjunction with the purchase of floor covering materials, that such work will be performed in accordance to industry standards, practices and manufacturer specifications. ICC Floors further warrants that if the product purchased should fail as a result of installation error, we will for a period of two years from the date of installation, at our option:

  1. Repair the affected materials
  2. Replace the affected materials with the same product, design and color.
  3. If the materials are no longer available, supply an equivalent product of similar cost, color and design to replace the affected areas.

Since successful repair in many circumstances is timely, notice must be given as promptly as is reasonable to do so. If the failure to report a specific occurrence contributes to the product failure, coverage under the terms of this labor warranty may be limited or voided. Notice is to be given to the Salesman or the Service Department Manager of the store from which the purchase was made.

THIS WARRANTY DOES NOT COVER

  1. No warranty will apply in lieu of the manufacturer’s warranty for the product failure or defects caused by or resulting from the manufacturer.
  2. Dissatisfaction due to improper maintenance.
  3. Burns, stains, cuts, lack of or improper floor protectors and furniture rest or damage caused by other abuse or accident.

SEAMS ARE NOT GUARANTEED TO BE INVISIBLE, BUT ARE TO BE MADE IN A PROFESSIONAL AND CRAFTSMANLIKE MANNER.

This warranty is in lieu of all other express warranties. ICC Floors will not be liable for indirect, special, incidental, consequential or other damages of any kind, no matter what the cause.

Cash and Carry Policy

All cash and carry sales are final, no returns will be accepted.

Products, coordinating items and amounts needed must be given to ICC by the customer.

The customer assumes all responsibility for material shortages or overages.

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