Customer Reviews
We love our new basement wet bar from ICC! The process was seamless and it was great to choose everything in one stop. The showroom is huge with lots of options and the staff was friendly and helpful throughout. Highly recommend!
We had a great experience with our recent carpet install with ICC! This was not an easy decision, lots of choices…but it turned out great. Skipp W. was patient and helpful as I endured the decision process. So many things to consider and Skipp was great to help with all my questions. Installers were professional, very attentive to questions and moved an entire house of furniture to do this job. They did this all in 2 days. Everything worked out just as they said it would. Pricing was very competitive and they warranty their installation for 2 years. Love our new carpet! Thanks, Skipp and all those at ICC that made this happen!
Concerns disregarded repeatedly by salesperson and "on-site supervisor". Estimator acknowledged the difficult installation issues and said could be done if the right installers were used. Supervisor did finally admit the issues with our subfloor were very difficult at the very end of installation.
Installers unfamiliar with the particular flooring installation, installers did not prepare subfloor correctly for installation until 4th attempt and 21/2 mos. of upheaval in our house. Resorted to documenting with photos and involving the main supervisor at the store. Furniture, drywall and appliances damaged by installers. 7 boxes of unused flooring were not left or reimbursed. Directed to provide 2 1/2 times the shoemold as used to the cost of approximately $250. Wish we would have gone with our local flooring company who acknowledged the difficulty with the installation from the beginning. Unfortunately we took the recommendation of this company by an interior decorator. Will not make that mistake again. Have never had such an experience.
Installers unfamiliar with the particular flooring installation, installers did not prepare subfloor correctly for installation until 4th attempt and 21/2 mos. of upheaval in our house. Resorted to documenting with photos and involving the main supervisor at the store. Furniture, drywall and appliances damaged by installers. 7 boxes of unused flooring were not left or reimbursed. Directed to provide 2 1/2 times the shoemold as used to the cost of approximately $250. Wish we would have gone with our local flooring company who acknowledged the difficulty with the installation from the beginning. Unfortunately we took the recommendation of this company by an interior decorator. Will not make that mistake again. Have never had such an experience.
The flooring installers did an amazing job. We had several areas that were low and needed leveling compound. Floor is now perfectly level and squeak free. I wish all contractors were this skilled.
Paul Howcott is gem of a person. Very helpful because he is a good listener.
I had an amazing experience with Lisa Smith. This was my first time renovating my Kitchen. She helped me get it exactly the way I wanted it! It was so easy and painless! THANK YOU Lisa!!!
