My sales rep was Justin and he has been great to work with. In a previous house, we had completed a full house remodel and used a local (to that area) flooring company where the owner actually did some of the install. Our experience there had been great but we now live elsewhere and local mom & pop shops like that don't seem to exist in this area. I had visited a few other flooring stores looking for carpet - both for the children's rooms & for the patio room. I met a LOT of unkind, unhelpful people in the process. I asked around and a few others mentioned good experiences at ICC (but said to pay attention during install). Through connections I was put in contact with Justin. Very easy going. No pressure. Invited questions and being patient as I asked all of the things. I also encountered Elizabeth on the phone. She was kind & efficient. I also met another gentleman in store, I think his name was Alex, who helped out one day when I popped in and Justin wasn't around. He was very helpful in sharing realistic expectations about various carpets. The gentleman who came to measure for our project communicated well, asked if he could arrive early, measured, was polite, and did not smell (laugh, but I don't want an ashtray measuring for my carpet) so that first impression on site was nice. Honestly, it felt like everyone was pretty excited to see your project and how it was going to all come together.

What's been installed so far seems good. There was a communication barrier when the installer arrived. He was respectful of the area but we did struggle to communicate. The patio room carpet could not be installed because of the adhesive needing to be a specific temp, and this created a bit of an exchange trying to explain. I did message Justin with a touch of concern and he was able to sort things out.

I agree with other reviews that the sales process is informative, low pressure, and kind/respectful. I also agree that the install process does not meet the same level of quality as the sales process, but I knew that from my connections so my expectations were tempered. So far we have no issues with what has been installed, though. A great way to improve the process would be to a) make sure someone who communicates well is on site for the project to begin and b) schedule a final walk through to ensure the project meets expectations to bring things full circle.

I would work with Justin again in a heartbeat and I would buy product from ICC Floors Plus again.